‘Attitude’ is part of the Signify Pollen Series. The Attitude series is designed to help you understand the impact of your attitude in all areas of your life. Winston Churchill said, “Attitude is a little thing that makes a big difference.” Once we start seeing the importance of having a good, positive attitude at work and in our personal lives, we can improve the quality of our lives entirely. This series aims to help you assess your attitude status and give you the tips and tools to cultivate a positive attitude

‘Awareness’ is part of the Signify Pollen Series. The Awareness series is designed to help you to increate your awareness and mindfulness. Abraham Maslow said, “What is necessary to change a person is to change his awareness of himself”. We don’t always see or understand the way we are perceived by others or the way we react to situations. By increasing our awareness of our actions, we can improve them. This series aims to help you to understand what awareness is and its importance in your life. You will then assess your current levels of awareness and discover ways to improve it.

‘Courageous Conversations’ forms part of the Signify Pollen Series. The Courageous Conversations series is designed to help you to deal with difficult conversations that require courage and boldness on your part. Margaret Wheatley said, “Be brave enough to have the conversation that matters.” This bravery is second nature to some of us, while others struggle to broach conversations that may create discomfort or even conflict at home or at work. This series aims to equip you with information and strategies on how to have successful courageous conversations without the fear.

‘Enthusiasm’ is part of the Signify Pollen Series. The Enthusiam series is designed to help you to see the value in enthusiasm and aim to embrace this mindset in your life. Henry ford said, “Enthusiasm is the yeast that makes your hopes shine to the stars.” Enthusiam and positivity walk hand in hand, enthusiasm being the outworking of the latter. This series aims to help you to understand enthusiasm and to encourage you to build enthusiasm in your life through mindset shifting strategies.

The Financial Advisory and Intermediary Services Act, or FAIS was implemented in 2004. The purpose of the FAIS Act is to regulate the activities of role-players in the financial services industry to protect consumers who invest in and buy financial products and services. This Pollen Series is an introduction to FAIS and will help you to better understand the content of the FAIS Act.

Unethical and unlawful conduct have become key issues in a globalised world. The organisation that is above reproach has in turn become a rare commodity. Even with the best risk strategies, processes and procedures in place, successful risk management depends largely on the commitment of every employee. This series looks at Anti-Money Laundering and Counter-Terrorist Financing, Suspicious Transactions and Know Your Customer.

‘How to Apologise’ is part of the Signify Pollen Series. The How to Apologise series is designed to equip you with the knowledge and understanding of why apologising is so important. Kevin Hancock said, “Apologies aren’t meant to change the past, they are meant to change the future.” The way we respond when we do something wrong defines how we move forward. This series aims to help you to gauge what appropriate and inappropriate behavior is. You will look at the reasons why we don’t apologise and you will be provided with simple steps to help you make a sincere apology.

Anti-Bribery and Corruption, Anti-Money Laundering and Counter-Terrorist Financing, are all part of the Signify Pollen Risk Series. “Ethics or simple honesty is the building blocks upon which our whole society is based, and business is a part of our society, and it’s integral to the practice of being able to conduct business, that you have a set of honest standards.” Kerry Stokes Unethical and unlawful conduct have become key issues in a globalised world. The organisation that is above reproach has in turn become a rare commodity. In this series, we examine typical unethical and unlawful activities in business and how to effectively prevent and address such behaviour. This series is followed by a short assessment to test your understanding of what you have learned.

Performance Series

‘Self-Discipline’ is part of the Signify Pollen Series. The Self-Discipline series is designed to help you to pinpoint the areas in your life that lack self-discipline and implement strategies to assist you in reaching your goals. Theodore Roosevelt said, “With self-disciple most anything is possible.” We have seen the benefits of self-disciple in the lives of our great athletes, famous authors or prestigious professors, but you can access this skill too. This series aims to help you to understand what self-discipline is and its impact on your life. You will do an assessment to see where you are at currently to help you to improve and hone this skill.

‘TCF: Treating Customer Fairly’ forms part of the Signify Pollen Compliance Series. The TCF: Treating Customers Fairly series is designed to help you to understand the importance of TCF and the ins and outs of the TCF principles. You will look at the levels of customer protection, how these protect financial services customers and the difference between “suitability” and “best interest” when it comes to meeting customer needs. This series aims to help you embed TCF into your day-to-day activities at work.