‘TCF: Treating Customer Fairly’ forms part of the Signify Pollen Compliance Series. The TCF: Treating Customers Fairly series is designed to help you to understand the importance of TCF and the ins and outs of the TCF principles. You will look at the levels of customer protection, how these protect financial services customers and the difference between “suitability” and “best interest” when it comes to meeting customer needs. This series aims to help you embed TCF into your day-to-day activities at work.